Refund and Returns Policy

We have a 30 day return policy for products purchased at Ink Haus. This means that you have the right to revoke your purchase by returning the product within 30 days of the date you took receipt of the ordered product. Please note that our customisable, personalised products are non-refundable unless damaged or faulty.

We will reimburse to you all payments received from you, minus the costs of delivery which we cannot refund.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

In all cases the items returned must be in their original condition and the goods are your responsibility until they reach Ink Haus, please ensure you package your return using the original packaging to prevent any damage to the items.

We do not offer a free returns service, and suggest you use a recorded method of carriage to return the goods, as we cannot be held responsible for items lost or delayed in transit on the way back to us. 

If you wish to return an item, please email us at mail@inkhausprints.co.uk with your order number and we will give you details for the returns process.